Privacy Policy
Effective Date: January 1st, 2025
At Second ACT Reset, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or services, you consent to the terms outlined below.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identifiable Information: Includes your name, email address, phone number, mailing address, and other contact details provided through forms or during service registration.
- Payment Information: For transactions, we may collect billing and payment details through secure third-party payment processors. We do not store full payment information on our servers.
- Usage Data: Includes information about how you interact with our website, such as your IP address, browser type, time spent on pages, and any other browsing data collected through cookies or similar technologies.
- Coaching Information: Any personal information shared during coaching sessions, including notes or communications with us regarding your goals, preferences, or challenges.
2. How We Use Your Information
We use the information collected from you in the following ways:
- To provide, personalize, and improve our coaching services and programs.
- To process payments and manage your account.
- To communicate with you about upcoming events, workshops, new services, and other promotional content (with your consent).
- To respond to your inquiries, provide customer support, and fulfill any requests you may have.
- For marketing purposes, such as sending you our newsletter (with your consent).
- To comply with legal obligations and protect the rights, property, and safety of Second ACT Reset and our clients.
3. Sharing and Disclosure of Information
We do not sell or lease your personal information to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or processing payments. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Obligations: We may disclose your information when required to comply with legal or regulatory obligations, such as responding to subpoenas, court orders, or other legal processes.
- With Your Consent: We will share your information with third parties only when we have your explicit consent to do so.
4. How We Protect Your Information
We take appropriate technical and organizational measures to safeguard your personal information against loss, theft, unauthorized access, disclosure, or misuse. These measures include:
- Encryption: All payment-related data and sensitive personal information are processed through a secure, encrypted connection.
- Access Controls: Only authorized personnel have access to personal information, and they are bound by strict confidentiality agreements.
- Secure Hosting: Our website and databases are hosted on secure servers.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
As a Canadian resident, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request corrections or updates to any of your personal information that is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
- Withdraw Consent: Where consent is required to process your personal data, you may withdraw your consent at any time. This may affect your ability to use certain services.
To exercise any of these rights, please contact us at [email address].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files placed on your device when you visit a website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the operation of our website, such as those that allow you to log in to secure areas.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics), so we can improve the user experience.
- Marketing Cookies: Used to personalize advertising content based on your interests.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of the website.
For more details, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page, and the revised policy will take effect as of the “Effective Date” listed at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Second ACT Reset
Email: lina@secondactreset.com